The practical details
Delivery & returns.
What to expect when your print leaves us, and what to do if you change your mind.
Ordering has not opened yet. Print quality, fulfilment and business details are being prepared. The cancellation rights below will apply to standard prints when the store opens.
Delivery within the UK
Our checkout is designed for UK delivery addresses. Standard delivery is £3.95, or free when the print subtotal reaches £60. The charge and total are shown before payment.
Delivery times are being confirmed. Ordering remains closed while fulfilment is prepared.
Prints are sold unframed. Packaging and available print specifications will be confirmed on the product page before orders are accepted. Room images do not show the packaging you will receive.
Changing your mind
You can cancel an order for a standard print without giving a reason. Tell us within 14 days after the day you receive the goods, then send them back within the following 14 days. You can also cancel before delivery.
This applies to the standard designs and sizes in our collection even if a print is produced after you order it. Printing a standard design on demand does not make it personalised.
Tell us clearly that you wish to cancel and include your name and order reference. Use the contact details below; you do not have to use a particular form. Please take reasonable care of prints while examining them, as you would in a shop.
Sending a print back
You pay the direct return postage when changing your mind. Pack the print securely to protect it in transit and keep evidence of posting. Contact us first if the print arrived damaged, faulty or different from its description so we can arrange a suitable return at our expense.
Returns address:
To be published before ordering opens. Please do not send anything to an unconfirmed address.
Your refund
For a cancelled order, we refund the price and the basic outbound delivery charge. Any extra cost of a premium delivery choice is not included. We refund to the original payment method, without a cancellation fee.
Where goods have been dispatched, we may wait until we receive them or evidence that you have sent them back, whichever comes first. We then refund without undue delay and within 14 days. If nothing has been dispatched, we refund within 14 days of your cancellation notice. A deduction may apply if handling beyond what was necessary to inspect the print has reduced its value.
If something is wrong
Please contact us if an item is faulty, damaged or not as described. Photos of the print and packaging can help us understand the problem, but do not replace your legal rights. Your rights for faulty goods are separate from the change-of-mind policy and are not limited to 14 days.
Contact and cancellation note
Customer support contact details will appear here and on our contact page before ordering opens.
If helpful, copy this into your message:
To: Real Wall Art (seller details pending)
Business postal address pending
Support email pendingI give notice that I cancel my contract for the following goods:
Goods and order reference:
Ordered on / received on:
Name:
Address:
Date:
Signature (only if sent on paper):
Read the UK Government’s returns guidance and Trading Standards guidance on distance sales for more about these rights.